Orchard Flower POA

Fitness Center 

  • What are the operating hours of the fitness center?

The fitness center will be open seven days a week, 365 days a year, from 5:00 a.m. to 10:00 p.m.

  • How many guests can I have at the fitness center?

No more than 2 guests per household, using the fitness center at a time.

 

Pool

  • What are the operating hours of the pool?

The pool is open year-round, every day from 5 AM - 10 PM. 

  • How many guests can I have at the pool?

 Residents are permitted up to 4 guests at any time. 

  • Where is the pool located?

The pool is located at 1959 Viburnum Drive, Flower Mound, Tx 75022

Door/ Gate Access

How do I request gate access?
 Please click HERE to request gate access.  

How do I pay for my access key or remote?
Any charges will be billed to your HOA account.  Click HERE to pay for any applicable charges.  

NOTE:  Charges will not be reflected on your account until your request has been processed and finalized. 

Clubhouse/ Community Center

  • How can I reserve the clubhouse for a party?

The clubhouse can be reserved by logging into TownSq and clicking on the Reservation link on the menu bar. 


Reservation Rules

  • Reservations are limited to one (1) per day with a maximum of 4 hours. Reservations can be made on the website at http://dwcv.sites.townsq.io/0
  • Deposit of $150 is required to reserve and confirm the Amenity Center and/or Community Pool. Rental deposit of $150.00 will be refunded after your event unless management determines that a portion of the deposit is to be used for damages, cleaning, etc.
  • Your access devise will provide access to the amenities.
  • Maximum number of guests is 20 -Amenity center cannot exceed building fire code limit.
  • Adult members in good standing (current assessments) are eligible to reserve the amenities.
  • An adult member reserving the amenities MUST always be present and is responsible for informing all guests of the Reservations Guidelines and the posted Community Pool Rules.

 

Architectural

  • What types of exterior modifications can I make to my home without requiring approval of the association?

You are required to get permission because this better ensures that your intended improvement meets your community's standards as set forth in the Governing Documents. It also avoids problems that might arise from the construction of improvements and the use of colors or styles that conflict with others in your neighborhood.

  • Where do I find my community's architectural modification request form? 

The architectural modification request form can be found under the Documents section of TownSq. 

  • What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Board of Directors. The Board of Directors reviews each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays. 

  • What is the status of my application?

If you have not heard from the Community Manager or Board of Directors within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at DOFWmanager@goodwintx.com

 

Board Meetings 

  • How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

  • Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

 

Common Area Maintenance

  • The landscaper is not cutting my backyard. Why?

There can be several reasons why the landscaper may have been unable to mow the rear of your home. This could include not having access (gate was locked), standing water preventing the ability to mow, or other. Should you have any concerns, please submit a request via TownSq. 

  • What does the Association maintain and what am I responsible for maintaining?

Please reference Orchard Flower’s DCC&Rs Exhibit “C” Maintenance Responsibility Chart.

  • I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

  • How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale. 


Compliance

  • I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.  

  • I need to report an issue with a neighbor's home. 

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

  • Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.


Contacts

  • Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

  • TownSq App: Submit a request via our web and mobile application.  
  • Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. 855-289-6007 or info@goodwintx.com.
  • For after hour emergencies please contact 855-289-6007. Live Chat is available on our website at www.goodwintx.com.
  • Breanne Baldermann Community Manager: By phone at 214-445-2717 (Office/Mobile). Via email: DOFWmanager@Goodwintx.com
  • Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.
  • How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.


Documents

  • Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 


Financial

  • What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

  • How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

DOFW – Orchard Flower 

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on.
  3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (DOFW) in the memo section of your check. 

  • Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on.
  3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
  • What is my property code?

Your Property Code is DOFW

  • What is the Management ID?

6587

  • When is my assessment due?

The assessments are due in monthly increments as determined by the Board of Directors and the governing documents. You will be receiving an Assessment Payment Coupon Book in the mail upon the closing of your home with instructions on how to make your payment.

  • Are there any fees associated with online payments?

When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

  • Why does my account show a negative number?

A negative number means that you have a credit balance. 

  • I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

  • Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. 

  • What is my assessment paying for?

Your Association’s assessments pay for the maintenance, repair and administration of the common areas and facilities of Orchard Flower. These assessments also include front yard maintenance and fencing.

  • Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

  • My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

 

Owner Information

  • How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 


Resales

  • How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered via the Goodwin website at Goodwintx.com 

  • How much does a lender questionnaire cost?

Visit the Goodwin website at Goodwintx.com for pricing.

  • Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Goodwin website at Goodwintx.com 

  • I'm the Lender and would like to get a statement.  Is there a charge for this?

A statement can be ordered via the Goodwin website at Goodwintx.com 


Rules/Regulations

  • What is the community's rental/leasing policy?

An Owner may lease its Residence for residential purposes; provided that (i) all leases or rental agreements must be for terms of at least six (6) months; (ii) no portion of a Residence (other than the entire Residence) may be rented. AU leases shall be in writing; and (iii) all rentals shall be subject to the terms and conditions of the Age Restrictions in Section 3 .1 hereof. The Owner must provide to its lessee copies of the Governing Documents. Notice of any lease, together with such additional information as may be required by the Board will be remitted to the Association by the Owner on or before the expiration of ten (10) days after the effective date of the lease.

  • What is the community's pet policy?

As an owner you may have up to two (2) Approved Pets in the aggregate. No Approved Pet will be allowed on the property other than within your Residence or on the fenced yard space associated therewith unless confined to a leash. Only domestic household pets are allowed.

  • What is the community's parking policy?

Your vehicles must be parked inside the garage or in your driveway. On street parking is restricted for guests and visitors only 

No RV, trailer, boat or boat trailer, camper, ATV, motorcycle, commercial, tractor trailer, moving van or any other such vehicle, trailer, vessel or temporary structure shall be permitted to be parked or placed on the Property; provided, however, temporary buildings, house trailers, or other structures shall be permitted during the construction of Residences or other improvements by Declarant, or as a temporary real estate office of Declarant. No garage shall be used for residential purposes, either temporarily or permanently; provided, however, that Declarant is permitted to use a garage for a sales, design or construction office or for storage of construction materials.

 

TownSq

  • What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

  • Easily communicate with neighbors, community managers, and board members 
  • Manage your account and pay online
  • Get up-to-date community news and events
  • Request and review status of service inquiries
  • Participate in community polls
  • Access community forms and documents
  • And more…

 

  • How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started: 

  1. Visit https://app.townsq.io/ais/sign-up
  2. Enter your Account Number and Zip code (Physical property address)
  3. Provide your email address and create a password 
  • I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

  • How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

  • How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

  • I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.